Terms
of Service

These Terms of Service govern all contractual relations between Andorra Private Access (the "Company"), provider of luxury concierge and relocation coordination services, and any client (the "Client") wishing to use its services.

The Company operates exclusively through private invitation and provides bespoke services for international high-net-worth and ultra-high-net-worth clients. Access to the services implies full acceptance of these Terms of Service.

These terms apply to all services provided, whether related to lifestyle coordination, relocation support, experiential asset management, or any other bespoke service agreed between the parties.

For the purposes of these Terms of Service, the following terms are defined as follows:

The Company provides three principal categories of service, each of which may be combined and personalized according to the Client's requirements:

The Company acts as a coordinator and intermediary. It does not replace specialized providers such as lawyers, notaries, tax advisors or financial advisors, but coordinates their involvement in a coherent and efficient manner where appropriate.

Access to the Company's services follows a structured four-step process designed to align the Client's needs with the services proposed:

The Company's fees are established on a bespoke basis for each Client, depending on the complexity, duration and scope of the requested services. No standardized tariff applies.

Unless otherwise stated in the engagement letter, fees are denominated in euros (€) and paid according to the following terms:

• A 50% deposit upon signature of the engagement letter
• The remaining 50% upon delivery of the agreed services, or according to the defined schedule
• Any expense incurred on behalf of the Client, including travel, accommodation or third-party providers, is re-invoiced at actual cost plus a 15% coordination fee

Payments are made by bank transfer. The Company reserves the right to suspend services if payment is delayed by more than ten (10) business days.

To allow the Company to perform its services under appropriate conditions, the Client undertakes to:

• Provide accurate, complete and up-to-date information regarding their personal situation, financial context and objectives;
• Respond to the Company's requests within reasonable timeframes so as not to compromise performance of the services;
• Respect the confidentiality of the Company's information, contacts and working methods;
• Pay the fees according to the terms agreed in the engagement letter.

The Company undertakes to use all reasonable means necessary for proper performance of its services. Its obligation is an obligation of means and not an obligation to achieve a specific result.

The Company cannot be held liable for delays or failures attributable to third-party providers, external circumstances, or incomplete or inaccurate information provided by the Client.

The Company undertakes to maintain strict confidentiality regarding the identity, situation and projects of its Clients. No information will be disclosed to third parties without the Client's prior written consent.

This confidentiality obligation applies to the Company's personnel and partners and remains in force without time limitation, including after the contractual relationship has ended.

Personal data collected is processed in accordance with Andorran law and applicable European data protection regulations, including the GDPR where applicable. It is used exclusively for the performance of the services and is not sold or transferred for commercial purposes.

The Client has the right to access, rectify and delete their data by sending a written request to contact@blackcard.ad.

Either party may terminate the contractual relationship by written notice with thirty (30) days' prior notice. In the event of termination initiated by the Client, fees corresponding to services already performed remain due.

The Company reserves the right to terminate immediately in the event of a material breach of the Client's obligations, including non-payment or breach of confidentiality.

These Terms of Service are governed by the laws of the Principality of Andorra. Any dispute relating to their interpretation or performance will be submitted to the competent courts of Andorra la Vella after an attempt at amicable resolution.

If any provision of these Terms of Service is declared void or unenforceable, the remaining provisions will remain fully in force. These Terms of Service constitute the entire agreement between the parties regarding their subject matter.